Every once in awhile I get a frantic call from someone who can’t see their web changes because they are looking at a stored version of a website. One solution is to install a “no cache” meta tag in the header of the site. It looks like this:
meta http-equiv=”Expires” content=”0″ /
meta http-equiv=”PRAGMA” content=”NO-CACHE” /
Certainly you should encourage your clients to do some basic browser maintenance. I found this helpful step-by-step resource for helping non-technical people manage their PC housekeeping, written by the I.T. department at the University of Indiana.
“Each time you access a file through your web browser, the browser caches (stores) it. In this way, the files (including any images on the page) do not have to be retrieved anew from the remote web site each time you click the Back or Forward buttons. You should periodically clear the cache to allow your browser to function more efficiently. http://kb.iu.edu/data/ahic.html“