Hello and GOOD bye. Why your clients are leaving you before they even get started.

Hello and GOOD bye. Why your clients are leaving you before they even get started.
by Lori Bratz
WebProHelp.com

Dear Service Providers from all walks of life. As a website manager, a big part of my job is to set up services for my clients. Hosting, rss feeds, inventory, distribution, shipping, etc. Guess what? No matter how excellent your company looks to the world, when you don’t answer your phone for your clients for SIMPLE QUESTIONS, its a great big red flag. “What if I have a crisis or a problem? If they can’t answer for this simple thing, what will happen when there’s a problem?”

I have a client RIGHT NOW who had decided to work with a company that would host his company website and provide other expensive services. “It’s good because its all in one place.” This man is an experienced business man, with a long career in IT. He’s smart. He has his OWN clients to work for. Yesterday we tried several times to call XYZ and NO ANSWER. After leaving a message and waiting nearly half an hour, my client said, “Lets not go with them. This is too scary.”

The lesson? Man, answer that phone or provide your clients and customers with a text number. Even something as simple as “I got your message and I’m looking into it. Will be in touch within 4 hours.”